Frequently Asked Questions
Below is a list of questions that prospective customers usually ask us, take a look and let us help you put your mind at rest. If you can't find the answers to your queries please contact us by telephone or from our contact page where we wil endeavour to respond to you within the working day.

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Do you only do Fixed Module sizes?
No, all openings for windows, conservatories and doors will differ in size and shape therefore all frames must be made to fit the exact size of the opening to within a couple of millimetres. At DWL we manufacture all our own products in house from our own measurements to fit precisely.

When constructing a conservatory do you do the whole project i.e. electrics, plumbing, planning, building application etc?
Yes, we will effectively take over as a site manager would handle a building site. We have our own in-house surveyors who calculate the sizes of the whole works and produce technical drawings. He will also apply for planning permission should it be required. We have several teams of bricklayers, plumbers, electricians who are constantly employed us and we will not ask for full payment until we have completed the job.

Why are some companies more expensive than others? How much does a conservatory/windows cost?
There are many reasons that different companies charge different prices for what seem to be the same products. However when taking a closer look, the better product will be instantly recognisable. DWL pride ourselves on using the leading product materials in the market this is why we do not compete on price with inferior products.

Find out more about the material we use.

Are your installation teams all in-house?
All installation and service teams are all in-house and work only for ourselves. This has been a key to our success as we have maintained a most of our teams throughout the years, after all, the product is worthless if it is not fitted correctly and with care.

Will I need planning permission?
Planning permission is dependent on many factors including house type/age, area, size of conservatory, previous works carried out (extensions) to name but a few. Our consultants should be able to answer this question before they measure up. However we have full time experienced surveyors in-house who will take this worry away and plan for you on your behalf.

How long will it take?
Windows and Doors: this can take anywhere between 4-8 weeks depending on how busy we are, what products are ordered, location etc
Conservatories: this can take on average around 8-12 weeks from the day the contract is signed. Here is a rough schedule of works for an average installation:
3-4 weeks - surveying, customer approval of technical drawings
2-3 weeks - to book a date for basework
1-2 weeks - base laying
2 weeks - finishing: (windows, roof, plumbing, electrics, screeding plastering etc)
(Add 4-8 weeks should planning permission be required)

My friends conservatory leaks, will mine?
The question you should be asking is “How long did it take them to repair the leak? DWL uses the leading supplier of conservatory roofs in Europe (Ultraframe). The roofing system is undoubtedly the market leader however it still needs to be correctly installed. Despite this we endeavour to attend service calls as quickly as possible and pride ourselves on our after sales service.

Have you done any installations around here?
Good question – always find out if there is an installation of ours in your area. We regularly arrange for our clients to view our previous installations and ask the opinions of our previous customers (what better way is there to find out about us?). If this is not possible why not visit our showsite at Highgrove Garden Centre.

Do you charge to come out and look at the job?
No, we do not charge. The most professional way to proceed is to undertake a site visit, take measurements, discuss appropriate materials and then provide an accurate quotation.

Will I need to pay a deposit?
Yes. We will require 25%* of the agreed price prior to commencement of order. You will immediately receive an insurance-backed warranty which protects your investment.
*except for certain finance packages where no deposit is required

What time will the fitters start and finish?
Generally we work from 8:00am to 5:00pm Monday to Friday and on Saturdays if required to finish an installation.

Your terms state payment on completion, explain what this means.
We wish to be paid promptly. However, you are at liberty to inspect our work closely before payment. No pressure for payment will be applied by our installers.